Carpet company commits to Customer Service
“Despite the ongoing difficult economy, our success is driven by maintaining a simple philosophy: sell quality carpets at low, low prices – backed up by first rate customer service”, these are the words of Joel Dickinson, Operations Director of Karpet Mills, the North East’s biggest stockist of quality carpets, based in Kingston Park, Newcastle and Hetton-Le-Hole, Near Sunderland and Durham.
Joel, is the sixth generation to join the company which has been selling carpets for over 100 years and explains the success of the business since it was founded in 1878, “We will not be beaten on price. We offer the lowest prices and the best service. For customers who haven’t visited us before, we invite them to see why we have been successfully selling carpets for over a century – old fashioned service; modern day, competitive prices.”
Both stores have had full renovations to showcase the huge ranges of products available. Joel adds, “We have invested a lot of money in our showrooms to make it easy for the customers to navigate the products and find the perfect carpet or vinyl that fits their budget. Our stock holding capacity allows to us buy in bulk and pass the savings directly to our customers. Our branches on Market Street in Hetton-le-hole, County Durham and Kingston Park, Newcastle are bigger than a football pitch and offer hundreds of rolls of quality carpet and thousands of remnants at genuinely low prices.”
We have a huge breadth of experience covering both domestic and contract work. Alongside our bread and butter domestic work we have undertaken a range of commercial projects this year including the St Michaels church renovation in Easington Lane (from our Hetton branch) and the entire 80 flat Riverside Dene block in Newcastle’s west end (from our Kingston Park branch).
“We understand what our customers want and try to provide that in a simple and efficient way”. “Our prices are the most competitive around and with a free estimating service, professional fitting and complete aftercare guarantee, we make buying a carpet a stress-free, reliable and easy process”.
Karpet Mills combines the experience gleaned from over a century trading with the modern day expectations of quality and service to provide the full package for every customer. Both branches now open later until 6pm Monday to Saturday (Kingston Park also opens until 7pm on Thursdays) and every Sunday 10am – 4pm.