Carpet Foundation Membership
Before you choose your carpets, choose your experts. “We offer honest, straightforward advice and have done for over 100 years”. These are the words of Joel Dickinson, newly appointed Operations Director and sixth generation to join Karpet Mills.
Karpet Mills, based in Kingston Park, Newcastle Upon Tyne and Market Street, Hetton-Le-Hole in County Durham is proud to be a founding member of the Carpet Foundation says Joel, “To become Carpet Foundation Members businesses must have staff with expert product knowledge and be able to offer clear and impartial advice.”
Karpet Mills, established in 1878, has over a century of experience in selling carpets and follows the Carpet Foundations philosophy closely. Joel stands by this Code of Practice and says it provides an important platform for the success of the business, “We do more than sell quality carpets at low prices. Our success is largely driven by providing honest and professional advice, clear pricing and fitting guarantees with all installations. We are bucking the trend in a declining market because customers are getting the right price and the right service when they shop with us.”
He adds that, “Carpet Foundation Membership allows consumers to differentiate between genuine retailers and cowboys in the marketplace. Customers feel confident with the protection that is provided by retailers that follow a Consumer Code of Practice”.
It’s not just the service which is straightforward at Karpet Mills; the pricing is simple too, “We have no frills, no gimmicks and minimum overheads, which means we keep our prices low. Our branch in Hetton-le-hole is bigger than a football pitch and allows us to buy in bulk and pass on the savings”.
Retailers, such as local specialists Karpet Mills, follow a Consumer Code of Practice that has been approved by the Office of Fair Trading, the consumer affairs champion. If you buy from a Carpet Foundation Member, you are assured of: expert and impartial advice, written terms of business, written quotations, deposit protection under the Carpet Foundation Deposit Protection scheme, extended guarantees and free installation guarantee for 12 months.
Visit Karpet Mills, 7 days a week, now open until 6pm at Market Street, Hetton-Le-Hole (only 10 minutes from Sunderland and Durham) and Kingston Park, Newcastle Upon Tyne.