Modern Retailing, A Century of Experience
Karpet Mills, the North East’s leading quality carpet retailer, understands that customers want more than just bargain prices. With over 130 years under their belt, the company has been selling carpets in sunderland and carpets in newcastle for six generations and many of the values are still in place today. Despite trading since 1878, Karpet Mills keeps pushing the boundaries of modern retailing. Joel Dickinson, Operations Director at Karpet Mills explains, “The key to operating successfully in a competitive market it to offer customers what they want, when they want, and this changes over time.” He adds, “We have extended our opening hours and launched a new website (www.karpetmills.co.uk) to allow people more access to our products at times that suit them. The way people shop has changed and we have had to react quickly to uphold our high level of service that our customers expect.”
Karpet Mills have launched a state-of-the-art website to provide customers with the opportunity to view special offers, product information and galleries of the latest trends.
“More and more we have found that consumers want to do their research in the comfort of their own homes. They also want to know detailed information about the specific product that they have chosen. Our website is a fantastic resource for shoppers who want this type of information and level of detail”.
Their website has a very helpful “Info Zone” which covers everything from choosing the right product to tips for cleaning a carpet. The ‘Inspiration Centre’ provides a wealth of high resolution product images in every colour and design to whet the customers’ appetite’s whilst the ‘Latest Offers” section gives a small taste of the unbeatable deals that Karpet Mills have to choose from.
Joel explains that the website also allows customers to order direct samples of the products that they are interested in purchasing, “We have links to all of the manufacturers that we deal with, the majority of whom offer a sampling service. It makes a huge difference to be able to see the exact colour and texture of the product that you are buying directly from the manufacturer”.
For those customers who want to buy a new rug, there are hundreds on offer and with the exclusive web discount voucher they offer unbeatable prices too.
Visit Karpet Mills, 7 days a week, now open until 6pm at both Kingston Park, Newcastle Upon Tyne and Market Street, Hetton-Le-Hole (only 10 minutes from Sunderland and Durham). Please also visit www.karpetmills.co.uk for more information about the company, products and latest offers. Karpet Mills offers the very best deals in carpets in Sunderland and carpets in Newcastle.